What do I do if a client stops paying or is delayed?

Get curious about the situation. WHY aren't they paying? 

1. Communicate with the client: The first step is to communicate with the client and find out why they have stopped paying or are delayed. It's important to approach the conversation with empathy and understanding, as there may be a legitimate reason for the delay. By understanding their situation, you can work together to find a solution that works for both of you.

2. Set clear expectations: It's important to set clear expectations with your clients from the outset about your payment policies and procedures. This can help to prevent misunderstandings or confusion in the future. You may want to include your payment policies in your coaching agreement or have a separate document that outlines your policies.

3. Consider a payment plan: If the client is experiencing financial difficulties, it may be helpful to offer them a payment plan that allows them to pay in installments over a period of time. This can help to ease their financial burden while also ensuring that you receive payment for your services.

4. Enforce your payment policies: If a client continues to delay or stop paying, it may be necessary to enforce your payment policies. This may include suspending coaching sessions until payment is received, charging late fees, or taking legal action if necessary.

5. Learn from the experience: Finally, it's important to learn from the experience and use it as an opportunity to improve your business practices. You may want to review your payment policies, communication strategies, and client screening procedures to ensure that you are working with clients who are a good fit for your coaching services and who are committed to paying for them.

Things to ask yourself: 

• What is best for the client?
• How does it serve you to continue to work together? 

NOTE: A few comped/free sessions might create lifetime loyalty and referrals.